Privacy Policy.

How Kindlewood Films collects, uses, and protects your information.

This Privacy Policy explains how Kindlewood Films ("we," "us," or "our") collects, uses, shares, and protects information when you visit kindlewoodfilms.com or reach out to us about your wedding or event. By using our site or contacting us, you agree to the practices described here.

Who we are

Kindlewood Films is a wedding and event videography studio based in San Francisco, California. For any privacy question, or to make a request about your information, contact us at hello@kindlewoodfilms.com, call (415) 209-5817, or write to 3202 Buchanan Street, San Francisco, CA 94123.

Information we collect

Information you give us. When you fill out our contact form or email us, we collect the details you choose to share: your names, email address, wedding or event date, venue or location, how you heard about us, and anything you write in your message. If you become a client, we may collect further details needed to plan and deliver your film.

Information collected automatically. When you browse the site, we and our analytics providers may collect standard technical information such as your device and browser type, general location inferred from your IP address, the pages you view, the site that referred you, and how you move through the site. Most of this is collected through cookies and similar technologies, described in the Cookie Policy below, and only after you accept.

What we do not collect. We do not ask for sensitive information such as government IDs or payment card numbers through this website, and we do not knowingly collect information from children. We do not sell your information.

How we use your information

  • To respond to your inquiry, check your date, and send you collection details and sample films.
  • To plan, coordinate, and deliver videography services if you book with us.
  • To understand how visitors find and use the site so we can improve it.
  • To keep the site secure and working correctly.
  • To meet legal, tax, and record-keeping obligations.

Cookies are small text files a website stores on your device. Some are needed for the site to work; others help us understand how the site is used. We group them as follows.

  • Strictly necessary. These remember your cookie choice and keep the site functioning. They are always on and do not require consent.
  • Analytics (Google Analytics 4). These help us see which pages and films are popular and how visitors reach us, using cookies such as _ga and _ga_<id>. They load only after you accept.
  • Behavior analytics (Hotjar). These help us see how visitors interact with pages so we can improve layout and flow, using cookies such as _hjSession and _hjSessionUser. They load only after you accept.

Your choices. Non-essential cookies stay off until you accept them in our cookie banner. We use Google Consent Mode so that no analytics cookies are set before consent. You can change your mind at any time using the link in the footer, and you can also block or delete cookies in your browser settings. If your browser sends a Global Privacy Control signal, we treat it as a request to keep non-essential cookies off.

Google Analytics is provided by Google; you can read Google's practices at policies.google.com/privacy and opt out with Google's browser add-on. Hotjar is provided by Hotjar Ltd.; you can read their practices and opt out at hotjar.com. We do not use advertising or retargeting cookies.

How we share information

We share information only as needed to run our business:

  • Service providers who host the site, handle contact-form submissions and email, and provide analytics (Google and Hotjar). They may process information only on our behalf.
  • Legal and safety reasons, if required by law or to protect our rights, property, or safety and that of others.
  • Business transfers, if the studio is ever sold or reorganized, in which case your information may transfer as part of that transaction.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

How long we keep your information

We keep inquiry details for as long as needed to respond and, if you book, for the life of the project plus a reasonable period for our records and legal obligations. Analytics data is retained according to the settings of our analytics tools. You can ask us to delete your information as described below.

How we protect your information

We use reasonable technical and organizational measures to protect your information. No website or transmission is ever completely secure, so we cannot guarantee absolute security, but we work to keep your details safe.

Your privacy rights

California residents. Under the CCPA as amended by the CPRA, you have the right to know what personal information we collect and how we use it, to request access to or deletion or correction of it, and to opt out of the sale or sharing of it. We do not sell or share personal information, and we will not discriminate against you for exercising your rights. We honor the Global Privacy Control signal as a valid opt-out. To make a request, email hello@kindlewoodfilms.com.

EEA and UK visitors. If you are in the European Economic Area or the United Kingdom, you have the right to access, correct, delete, restrict, or object to our use of your information, to data portability, and to withdraw consent at any time. Our legal bases are your consent for non-essential cookies, and our legitimate interest or steps toward a contract when we respond to your inquiry. You may also lodge a complaint with your local data protection authority.

International visitors

We are based in the United States, and your information is processed here. If you contact us from another country, you understand that your information will be handled in the United States under this policy.

Links to other sites

Our site may link to other sites, such as Vimeo where our films are hosted. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. Significant changes will be noted here.

Contact us

Questions about this policy or your information? Email hello@kindlewoodfilms.com, call (415) 209-5817, or write to 3202 Buchanan Street, San Francisco, CA 94123.